Shipping Policy

Last updated: 3 September 2026

This Shipping Policy explains how orders placed with LIVEA SHOP are processed, shipped, and delivered.

1. Order Processing

Orders are usually processed within 1 to 3 business days, excluding weekends and public holidays.

During busy periods, sales events, or seasonal demand, processing times may be slightly longer.

2. Shipping Confirmation

Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking details, where tracking is available.

3. Delivery Times

Estimated delivery times may vary depending on your delivery address, carrier availability, customs procedures, and external circumstances outside our control.

Any delivery timeframe shown at checkout is an estimate and not a guaranteed delivery date unless clearly stated otherwise.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before your order is completed.

Free shipping promotions may apply when clearly shown on our website or at checkout.

5. Tracking Your Order

If tracking is available, you can use the tracking details provided in your shipping confirmation email to follow your parcel.

Please allow a reasonable amount of time for tracking information to update after dispatch.

6. Incorrect Or Incomplete Address

Please ensure that your shipping address is complete and accurate before placing your order.

LIVEA SHOP is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete customer information.

7. Delayed Orders

If your order is delayed, please contact us so we can help check the status of your shipment.

Delays may occur due to carrier issues, weather conditions, customs checks, high order volumes, or other circumstances beyond our control.

8. Lost Or Missing Parcels

If your parcel appears to be lost or marked as delivered but you have not received it, please contact us at CONTACT@LIVEASHOP.COM.

We may ask you to confirm your delivery address and provide any relevant information so we can assist with the carrier investigation.

9. International Shipping

If international shipping is available, customs duties, taxes, import fees, or local charges may apply depending on your country.

These charges are the responsibility of the customer unless stated otherwise at checkout.

10. Contact Us

If you have any questions about shipping or delivery, please contact us at:

LIVEA SHOP
Email: CONTACT@LIVEASHOP.COM