Return And Refund Policy

Last updated: 3 September 2026

At LIVEA SHOP, we want you to be fully satisfied with your purchase. This policy explains your rights to return items, request refunds, and cancel online orders.

1. Your Right To Cancel

If you are a consumer in the United Kingdom, you may cancel your online order within 14 days from the day you receive your goods, unless an exception applies.

2. Return Conditions

Items should be returned unused, in their original condition, with all packaging, labels, and accessories where possible. Please contact us before sending any item back.

3. Faulty Or Incorrect Items

If your item is faulty, not as described, or incorrect, you may be entitled to a repair, replacement, or refund in accordance with UK consumer law.

4. Refunds

Once your return has been received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.

5. Return Shipping

For change-of-mind returns, customers may be responsible for return shipping costs. If the item is faulty or incorrect, we will provide appropriate support in line with your legal rights.

6. Contact Us

For return or refund requests, contact us at CONTACT@LIVEASHOP.COM.