Privacy policy

LIVEA SHOP

Privacy Policy

Last updated: 3 September 2026

This Privacy Policy explains how LIVEA SHOP collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

We are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Store name: LIVEA SHOP

Email: CONTACT@LIVEASHOP.COM

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at CONTACT@LIVEASHOP.COM.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number, if provided
  • Order details
  • Payment confirmation details
  • Customer support messages

We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, and cookie data.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To arrange shipping and delivery
  • To send order confirmations and updates
  • To provide customer support
  • To manage returns, refunds, and complaints
  • To prevent fraud and protect our store
  • To improve our website, products, and services
  • To send marketing communications, where permitted by law or with your consent

4. Lawful Basis For Processing

We process your personal information only when we have a lawful basis to do so. This may include:

  • Contract: when we need your information to process and deliver your order.
  • Legal obligation: when we must keep records for tax, accounting, or legal reasons.
  • Legitimate interests: when we improve our services, prevent fraud, or protect our business.
  • Consent: when you agree to receive marketing emails or allow certain cookies.

5. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our store and provide our services, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and ecommerce platforms
  • Customer support tools
  • Marketing and analytics providers, where applicable
  • Legal, tax, or regulatory authorities when required by law

We do not sell your personal information.

6. International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we aim to ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection requirements.

7. Cookies And Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, analyse website performance, and support marketing activity.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

8. Marketing Communications

If you subscribe to marketing emails, we may send you offers, product updates, and promotional content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at CONTACT@LIVEASHOP.COM.

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting, tax, and fraud prevention requirements.

10. How We Protect Your Information

We use reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information in certain circumstances.
  • Restrict how we use your information.
  • Object to certain types of processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at CONTACT@LIVEASHOP.COM.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner's Office.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

LIVEA SHOP
Email: CONTACT@LIVEASHOP.COM